![]() In our Jiffy Lube Near Me article, we will. At the present time, however, the company appears to be not an independent one but is owned by the Royal Dutch Shell corporation. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Jiffy Lube appears to be an American company that is known for its variety of brand shops specializing in automotive oil change and scattered across the United States. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() I guess not! Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Having been twice disappointed by sloppy workmanship at the same Jiffy Lube, I believe that *************** should have gone a little bit out of his way to try to satisfy one of his short-changed customers. He apologized, but refused to consider it. I told him that as a District Manager, I thought hed be able to accommodate my reasonable and modest request. He was adamant that he could offer no type of refund. I next suggested a gift card to a local sporting goods store, as returning to a Jiffy Lube was out of the question. I pointed out to him that after TWO botched oil changes, it was unacceptable to offer me a third. He told me that he could not offer me any cash refund. I asked for a cash refund, referring to the price I paid for the first botched oil change. I told him that I was no longer going to go to Jiffy Lube after two botched jobs, and emphasized that I now I had a new oil stain with which to contend. He apologized and offered me a future complimentary oil change. I asked to speak to the District Manager and was told that I would receive a call from him. They pulled the pans and cleaned the oil that had, AGAIN, been spilled and not cleaned. He had his crew look under the truck and they found oil leaking as described above. I spoke to the manager and provided him with the photos. I then called and subsequently returned to Jiffy Lube. I photographed the oil stain on my garage floor, and the oil that was still dripping from the edge of the forward splash pan. I could not believe it! They did it again, after being specifically told about the sloppy work beforehand. A few hours later, I looked under the engine compartment, and I was shocked to see a pool of oil under the engine. After the oil change, I drove home and parked my truck in my garage. I specifically advised the manager about the previous oil spillage. ![]() As a courtesy, Jiffy Lube offered me a free future oil change, which I used today. I brought the truck back and they cleaned up oil that had been spilled and not cleaned up. When I returned home and parked my truck on my paver driveway, I ended up with several oil stains that proved impossible to remove. Today, ******, is the second time I "unsuccessfully had my oil and filter changed at Show Lows Jiffy Lube.
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